Cue Keeps You Connected During Quarantine | Thingee’s Tech-Talk

April 30, 2020
Posted by: Jeff Bromley
Category: Cue, Thingee Tech-Talk

Rob & Jeff are coming to you from Thingee’s quarantine studios with a Tech-Talk message to help you differentiate your brand without leaving your home. Cue is a virtual button that lets healthcare providers tap the app to get what they need, when they need it. No disinfectant wipes necessary!

Cue Keeps You Connected During Quarantine

These are unprecedented times we’re living in. Especially for healthcare providers. Trying to maintain the same level of customer service is difficult, at best. In this era of telemedicine, you need to be available for doctors when they’re ready for you.

Every other brand is vying for doctors’ attention by emailing, calling and texting. How do you stand out from the crowd? We’re glad you asked! Cue.

Cue is a notification service that allows your VIPs to get in touch with you so they can take control of the customer service experience to get what they need, when they need it. With Cue, you have a virtual app on your phone, not a germy physical button. So there’s no extra disinfectant wipes necessary!

Download the Cue app for yourself and give it a try. We’ll bet you’ll get an immediate call back. That’s the kind of service that’ll help your brand stand out. That’s what you’ll get from Cue.

Call us now to discuss your next project at 973-644-9012 x11.
Download Cue at: https://apps.apple.com/us/app/cue-virtual/id1460153675. Stay safe out there!

Jeff Bromley
Jeff@thingee.com
973-644-9012
ext. 11

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Video Transcript

hey everybody welcome back to Tech Talk

where we talk about all things tech I’m

Jeff Bromley and I’m Rob berra and

welcome to thingies quarantine studios

yes we are trying something a little bit

different we were using zoom for the

last couple of weeks but now we’re

trying this cute thing where I’m in a

little tiny box and you can’t see

anything but my head

so hopefully this doesn’t look too weird

and that you enjoy it so so today what

we want to talk about is a little bit

about this sort of unprecedented era

that we’re in from a customer service

perspective now we work as you know

primarily in the pharmaceutical space

and what doctors are experiencing right

now is really unprecedented for many of

them I mean today I even had an

appointment with my own physician to get

a refill on on some medication called

the office the office is closed they

said hey just text your text to doctor

here’s the phone number they’ll get back

to you so I texted them around 11:30 by

12:15 I was on FaceTime with him got it

all worked out got my medication already

so what’s interesting about that in the

absence of offices is that you’ve got to

actually be available for the doctor

when they’re ready for you it’s not like

you can just sit in the waiting room and

wait for them to be available or call

them because they might be on with

patients and in some cases doctors that

are new to telemedicine may only be

using FaceTime or something like that of

their own so calling them may not be

appropriate so you really need something

different yeah and in the in the

healthcare example when you think about

your brand and you think about the way

your sales reps are interacting with

HCPs multiple brands at this time are

all either emailing or calling or trying

some other tactic to try and get engaged

with that HCP so you know how do you

keep your reps engaged you know how do

you help your brand differentiate now

what’s interesting about it is that with

this you have to really be providing the

level of service that the doctors need

really on their terms it’s it’s not so

much

that you can just drop by and talk to

some of the members of the office staff

or something of that nature and with the

fact that you need to be more proactive

there’s there’s really only a couple of

ways that you can do it I mean if you

have a great relationship with doctor or

one of your customers it’s it’s

something that you might be able to

maintain but if you’re on a new product

or if you’re dealing with white space

doctors I mean what are you what are you

supposed to do this just the existing

frameworks and tools that that people

are using just don’t work anymore you’ve

heard us talk about our cue platform

multiple times in the past but just in

case you haven’t here’s a little bit of

an explanation about what Q is Q is a

service it’s a notification service that

allows your VIPs to get in touch with

your brand and your brand’s

representative it really is a way to

change the customer service paradigm

right so instead of calling or texting

or emailing like the rest of the the

people are all you need to do to get in

touch or to let your doctors get in

touch with you is just tap an app it’s

that easy and that way they get what

they need and they can get it when they

need it on their terms so if you think

you can help you differentiate your team

from your competitions to quote Dustin

Hoffman in the 1995 movie outbreak which

I know you’ve watched while you’ve been

home social distancing put your finger

on the phone and give us a call for this

episode of Tech Talk I’m Rob Berra and

I’m Jeff Bromley stay safe out there you

don’t want to wind up in a different

kind of box than what I’m in